1. How do I get a custom quote?
You can send your request using the “Product Enquiry Form” or “Drop Us A Message Form” on our website or email to firstname.lastname@example.org. Please do leave a contactable number so that 2B Printing staff are able contact you for any queries.
Note: 2B Printing may not respond within the same day if the items you requested is complicated or unclear.
2. How fast can you get back to me with a quote?
Our team will get back to you within 24 hours with the response in general. However, if we are receiving high volume of enquiries, it might take a bit longer.
3. How long is the quote valid?
The quote is valid up to 30 days for standard.
4. Do you do Wholesale pricing?
We do provide better prices to the designers and printers, but you have to register yourself as our print brokers first. For more information, please email us at email@example.com
5. Do you have pricelist for all the products?
Apart from our online pricing system, all other prices are customised. Hence, the price list is not available.
6. Do you have express service?
We have express service with a surcharge, which we organise your artwork proof and invoices as a priority. To ensure we can meet your deadlines, you need to inform us the exact date and the delivery address to check if the express service option is available for your product/order.
7. Can I get a free sample?
Yes, we do provide free sample kits, but only for some of our products. However, you can purchase our professional sample pack as it reflect your evolving capabilities and stay competitive in the printing industry.
1. How do I place the order?
You can use our online order system or send a direct email to our salesperson/customer service representative with your artwork and confirmation of the quote details.
2. What can I order through online order system?
Most of our business cards and stickers are available to place the order through our online order system. Tips: Look out for the items with “green shopping cart icon”. The rest of the products are only available through our salesperson/customer service representative.
3. How long does it take for me to get an invoice and an artwork proof?
A. For online order, our team will email electronic proof for you to confirm prior to the production within 1-3 working days*
B. Orders proceeded through our salesperson/customer service representative, artwork proof and invoices will be available within 1-3 working days* after your confirmation of the quote.
*It does not include design service lead time.
4. I placed the order through your online order system but still no one got back to me. What should I do?
Our online system might take a few minutes to half an hour to download the order details. If you don’t hear from us during the day itself, you can either contact us on 6396 6797 or email us at firstname.lastname@example.org to follow up with your order.
5. I’m not ready to order yet, but can I see the artwork proof first before I order?
In order for you to see the artwork proof, you need to confirm the quote first.
6. Do you do sample printing?
We do provide sample printing for digital products like business cards, stickers, flyers, etc with a surcharge. All other products are not available with sample printing service. However, you can check with our salesperson or customer service representative and see whether we can do a special arrangement for you. Tips: you may request for smallest quantity order if you need to print in small volume before the bulk printing.
7. How long does the printing take?
After you made the payment and approved the artwork of your order, you can start counting the working days which you have been quoted by our salesperson or customer service representative.
8. What if I want to change something on my order after I’ve placed it or approved the proof?
Yes. This is possible, but please call us +65 6396 6797 soonest. Your goods might be in wait-list for print or have been printed half way. If the orders still in wait-list for print, we will retrieve your orders for changes. However, you may expect further delay on the goods delivery date. If the orders are printed half way or completed, all changes will lead to disposal of the whole orders. You need to clear the full payment to enable us to process the change for you, if you still require the change.
9. Can I request for a refund after I have approved the artwork and order?
Once you have submitted an order on our website, confirmed the details of your order or artwork proof, and your payment is processed, you are not allow to cancel your order at any time and you remain bound by our Sales Terms & Conditions.
1. What file types do you accept?
The best file types are ai / eps / pdf in vector format. However, 300 dpi jpg/png file is also fine for simple color printing jobs.
2. How to send you my artwork?
You can upload the artwork through product enquiry form or order form. Otherwise, you can also email us at email@example.com
3. Do you match a sample that I printed out using my own printer, or a previously printed sample?
All consumers’ printers and devices screen are not calibrated to commercial standard. Therefore, there is no guarantee that your finished piece will approximate your printed sample. On top of this, different output devices including offset, inkjet and laser printers, printed on similar paper material, will produce different color tone. This is mainly due to its ink technology, adsorption of ink into the paper used.
Note: 2B Printing, is an established Commercial Printer, uses true offset lithography and continuous tone proofing devices, to achieve +/-10% variation on similar batch of paper material per Pantone® Matching System (PMS) Color Chart.
4. Do you need any artwork file for quotation?
If you can provide us with the artwork draft for a quote, it helps us to provide a more accurate quote. However, you do not have to provide us an artwork file for quotation.
5. Do you offer design/artwork service?
Yes, we do! Please contact us via email or phone and discuss about the available design services for your printing job.
6. How can I send large-format file?
7. How do I receive my artwork proof?
You will receive a digital proof via email. All consumers’ device screens are not calibrated to commercial standard. Therefore, there is no guarantee that your finished product color will approximate your device screen display. If you ordered a color proof, you will need to visit 2B Printing’s office to view them. Color proof sample delivery can be arranged with a surcharge.
8. What are trim/cutting line, outer bleed and internal bleed?
Trim line is where printed products will be cut. Trim line shown on the proof will not be printed. Artworks which have images required printing to the edge without white border need a file with bleed outside of trim line. Therefore, we can print on a larger sheet of paper and then trimmed down to the size. Internal bleed is when all important text/graphics are kept within a distance from the trim line. Internal bleed (also known Safe Zone) is depending on printing process, but it is usually 2~3mm inside of each side of trim line. For more info, please View Artwork Guide
9. What is a “vector” format?
Vector art is usually created in Adobe Illustrator, and is commonly saved with certain file extensions. Vector file is required for special finish such as foil / embossed / spot UV / letterpress, and so on. The three most common Vector file extensions are .ai, .pdf and .eps. However, just because a file is saved in one of these formats, does not mean that it is truly vector art. If you do not have vector file and unsure what it is, please email us the file you have!
10. How can I request a revision of my artwork proof?
You can simply email back to our salesperson or customer service representative and explain how to change the artwork proof. We can offer free revision services up to 2 times after the first artwork proof is provided. Extra charge will be applied for more revision requests.
11. I have a trouble to set up the artwork. Can you help me?
Please feel free to contact us via email or phone call.
1. Can I pay through online?
Yes, we do have Paypal which is online credit card payment system.
2. How do I pay?
For online order through our website, payment can only be made through Paypal.
For direct email order, payment can be made through Cash/Cheque/Bank Transfer/Paynow.
3. What is our payment terms?
We require full payment prior to the production.
1. What are your shipping methods?
We use local courier service.
2. How long does the delivery take?
Standard delivery time is 1-2 working days unless any incidents occur with the courier service.
3. Do you offer express delivery service?
We have express delivery service with a surcharge. We offer 4 Hours Express or Same Day delivery service but it is subject to the availability of the courier service.
4. Do you send us a tracking number once dispatched?
No tracking numbers will be provided. However, you can give us a call to check on your delivery status.
5. Can I change delivery address after I confirmed the address?
Yes, you can only if the items are still in our office.
6. Do you accept ‘Authority To Leave’ request?
This can be arranged with the courier service when you receive a call prior to the arrival.
7. Can I pick up my order from your office?
Yes, you can. Please indicate self-collection when you placed an order.
8. How fast can I get my order for self-collection?
You may state in email/website and opt for “Urgent” orders while placing order. For Digital Offset orders, we are able to complete “for selected quantity and products” orders within 3 hour after artwork confirmation and full payment clearance. You may contact our Customer Service Representative for self-collection. For all urgent orders, you need to pay the orders in full to enable 2B Printing to process your orders